Looking for your local Opal + Sage stockist? We have stockists all over the country! Shop local and support your stockist here.

Want to join our stockist family? If you are a retailer interested in stocking Opal + Sage crystals contact us here. We'd love to hear from you!

Looking for a convenient way to show appreciation? Our corporate gifting service has got you covered. Contact us here.

If you notice black residue on the glass of your candle, it might be due to an untrimmed wick. To prevent this, always keep the wick upright and trim it to 5-6mm before each use and when you relight the candle. You can easily clean the black residue with a napkin or a damp cloth.

Candle tunnelling happens when a candle burns down the centre, leaving a ring of unburned wax. To avoid this, ensure you burn the candle long enough for the entire surface to melt, trim the wick before each use, and keep it away from drafts.

For more detailed tips and solutions, check out our Glimmer Journal here.

There are several reasons why a candle might flicker:

1. Wick Length: Ensure you trim your wick to 5-6mm before each burn. A wick that is too long can cause flickering.
2. Drafts: Avoid placing your candle in drafty areas, such as under or near heat pumps, windows, or hallways. Drafts can disrupt the steady burn of the flame.
3. Crystal Placement: Remove the crystal when a pool of wax forms so the wax can melt to the edge of the candle jar. Removing decorations helps maintain an even burn.
4. Humidity: In New Zealand, humidity can sometimes cause moisture to make its way into the wax, leading to flickering.

Despite taking these precautions, occasional flickering can still occur due to the dynamic nature of a candle flame. A candle flame is not a steady source of light but a constantly changing phenomenon.

Many believe that a flickering candle flame can hold spiritual significance. It can symbolise communication from the spiritual realm or a shift in energy.

This flickering can gently remind you to stay present and attuned to the energies around you. It's like a subtle message from the universe, encouraging you to be mindful and open.

You can reuse your Opal + Sage jar by carefully washing any remaining wax with warm, soapy water. The cleaned jar can be used as a stylish vase, a makeup brushes or cotton buds holder, or even a storage container for washing utensils under the sink.

We use 100% plant-based soy wax in our candles.

All of the ingredients in our fragrances are naturally derived. Our fragrances are 100% Phthalate free, paraffin-free and not tested on animals.

Due to using natural fragrances each candle will have a distinct colour.

All our candles are hand-poured and handmade in New Zealand.

No, we do not test Opal + Sage products on animals.

Our wicks are made from lead free cotton.

We have fostered connections with local suppliers who work closely with several trusted crystal connections they have made worldwide. This ensures we get the consistency, size and quality we want for our range of products.

To grow our crystal collections mindfully, we must inquire as to where these minerals are sourced. Currently, no organisation monitors crystal-sourcing ethics. We trust our suppliers and their vetting process in sourcing the crystals for us in New Zealand.

Crystals bring a lot of life to many communities. Our crystals come from all different parts of the world, depending on the crystal. Countries include Morocco, South Africa, Brazil, Mexico and Peru.

We work with suppliers who travel and connect with the local communities where the crystals come from. They attend international trade shows and meet with workers to see where the crystals are produced. They purchase if they feel comfortable with how the business is run, including how crystals are sourced and staff are treated. For that reason, we stick with suppliers we know.

Our Palo Santo comes from Peru, where it is sustainably harvested and collected only from fallen branches.

We’ve partnered with local initiative GoGenerosity to make generosity easy.

This makes it simple for you to pay-it-forward by adding a small amount to your order (even $1 counts). 

To learn more about this inititive head to our GoGenerosity community page here.

‍100% of all pay-it-forward donations received are used in Opal + Sage to produce goods to help those in need and distributed via the Women's Refuge.

The Women's Refuge is New Zealand's largest nation-wide organisation that supports and helps women and children experiencing family violence.

Their vision is for all women and children in Aotearoa to live free from domestic and family violence.

With your help we can support families by gifting a Glimmer, a small moment that sparks calm and joy.

Free Shipping for orders over $100.

For orders under $100. Flat rate shipping of $8.88 NZD non-rural and $11.11 NZD rural.

All New Zealand orders are dispatched from the Opal and Sage Warehouse in Auckland. Orders are sent via NZ Post, Post Haste and NZ Couriers.

For our wholesale customers shipping is calculated at checkout and is based on the weight of your order and the final destination.

Please select the Wholesale Shipping option at checkout or shipping will be invoiced to you separately.

Free Australia Shipping for orders over $200.

For orders under $200. Flat rate shipping of $22.22 NZD.

All Australian orders are dispatched from the Opal and Sage Warehouse in Auckland. Orders are sent via NZ Post, Tracked Service, no POD/sign on delivery.

For our wholesale customers shipping is calculated at checkout and is based on the weight of your order and the final destination.

Please select the Wholesale Shipping option at checkout or shipping will be invoiced to you separately.

Opal and Sage doesn't currently offer international shipping to countries outside Australia and New Zealand.

We want you to love your Opal + Sage purchase, but if something isn't quite right, we're here to help.

• If you purchased from a third-party retailer, please reach out to them directly, as we're unable to process refunds or exchanges for these purchases.
• Changed your mind? No worries! You can return your order for a full refund or replacement within 30 days—just make sure it's unused and in its original packaging, with your order confirmation included.
• Once we receive your return, please allow 3 to 7 days for processing. While we can't refund postage and packaging costs (unless the item is faulty), we'll ensure the rest is taken care of.
• Return shipping is the customer's responsibility. If you'd like to return an item, please email us at hello@opalandsage.co.nz, and we'll send you the details on where to send your return.
• Refunds and returns are available for New Zealand customers only. If you're an international customer, we recommend choosing your items carefully.

We appreciate your understanding and are always here to help if you have any questions!

We do our best to ensure your order arrives in perfect condition, but sometimes, the journey can be a little rough. While a bit of wear and tear on the shipping carton is normal, your items inside should always be safe and sound.

If your order arrives damaged, please email us at hello@opalandsage.co.nz with a photo of the damaged item(s) and your order details, and we’ll make it right. We’re happy to help resolve any issues and ensure you receive your Opal + Sage Glimmers as they were meant to be - perfect and full of good energy!

We get it—sometimes plans change! You're welcome to cancel your order as long as it hasn't been dispatched.

If you need to cancel, please contact us as soon as possible at hello@opalandsage.co.nz, and we'll do our best to accommodate your request. If your order hasn't been shipped, we'll process a full refund using the original payment method.

If your order has already been dispatched, we won't be able to cancel it, but you're welcome to return it once it arrives (see our Returns Policy for details).

We want to make shopping with us as easy and flexible as possible! You can pay using:

• Credit & Debit Cards – All major cards accepted.
• Bank Transfer – A secure option for direct payments.
• Afterpay + ZIP Pay – Glimmer now, pay later in easy instalments.
• Apple Pay & Shop Pay – A fast, seamless checkout experience.

Feel free to reach out if you have any questions about payment methods—we’re happy to help!